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<p><span style="color: rgb(19, 19, 19); font-family: Roboto, Arial, sans-serif; font-size: 14px; white-space-collapse: preserve; background-color: rgba(0, 0, 0, 0.05);">When the incoming call volume at GSG skyrocketed, the company took it as an opportunity to reexamine how they managed their contact center workforce. What appeared to be a staffing issue turned out to largely be a scheduling and forecasting issue. Join us to learn how better data and a new approach to workforce engagement management improved the agent and customer experience, reduced hold times, and increased revenue. </span></p>