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<p><span style="color: rgb(19, 19, 19); font-family: Roboto, Arial, sans-serif; font-size: 14px; white-space-collapse: preserve; background-color: rgba(0, 0, 0, 0.05);">When frontline agents are integral to providing empathetic, effective customer interactions, it’s imperative to provide them with a supportive employee experience. This includes everything from coaching and training to advanced technologies — all designed to enable agents to deliver remarkable customer experiences. Join us to hear how the City of Clearwater did just that by reimagining employee engagement, and nearly eliminating turnover and improving customer outcomes in the process.</span></p>