Genesys 검색 결과
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[영상플랫폼] 내 결과
![[Genesys] Global Payments: Successfully Charting a New CX Strategy](https://img.youtube.com/vi/UOi3moFlfMk/mqdefault.jpg)
[영상플랫폼]
[Partner]
[Genesys] Global Payments: Successfully Charting a New CX Strategy
Migrating customer experience (CX) technology to the cloud provides an opportunity to assess technology processes and how people work. Join us on Level Up CX Live to hear how a successful partnership between the IT and business teams helped Global Payments level up their customer experience.
2025-05-19 16:54
![[Genesys] How GSG Leveled Up Workforce Engagement Management](https://img.youtube.com/vi/NL4QxjAch4k/mqdefault.jpg)
[영상플랫폼]
[Partner]
[Genesys] How GSG Leveled Up Workforce Engagement Management
When the incoming call volume at GSG skyrocketed the company took it as an opportunity to reexamine how they managed their contact center workforce. What appeared to be a staffing issue turned out to largely be a scheduling and forecasting issue. Join us to learn how better data and a new approach …
2025-05-19 16:53
![[Genesys] Transforming CX by Enriching the Employee Experience](https://img.youtube.com/vi/DXuDdBnpjeA/mqdefault.jpg)
[영상플랫폼]
[Partner]
[Genesys] Transforming CX by Enriching the Employee Experience
When frontline agents are integral to providing empathetic effective customer interactions it’s imperative to provide them with a supportive employee experience. This includes everything from coaching and training to advanced technologies — all designed to enable agents to deliver remarkable custo…
2025-05-19 16:51
[[복사본] 영상플랫폼] 내 결과
[[복사본] 영상플랫폼]
[Partner]
[Genesys] Global Payments: Successfully Charting a New CX Strategy
Migrating customer experience (CX) technology to the cloud provides an opportunity to assess technology processes and how people work. Join us on Level Up CX Live to hear how a successful partnership between the IT and business teams helped Global Payments level up their customer experience.
2025-05-19 16:54
[[복사본] 영상플랫폼]
[Partner]
[Genesys] How GSG Leveled Up Workforce Engagement Management
When the incoming call volume at GSG skyrocketed the company took it as an opportunity to reexamine how they managed their contact center workforce. What appeared to be a staffing issue turned out to largely be a scheduling and forecasting issue. Join us to learn how better data and a new approach …
2025-05-19 16:53
[[복사본] 영상플랫폼]
[Partner]
[Genesys] Transforming CX by Enriching the Employee Experience
When frontline agents are integral to providing empathetic effective customer interactions it’s imperative to provide them with a supportive employee experience. This includes everything from coaching and training to advanced technologies — all designed to enable agents to deliver remarkable custo…
2025-05-19 16:51